Passive voice can be utilized in business correspondence to maintain professionalism by shifting the focus from the doer of an action to the action itself. This creates a formal, neutral tone that directs attention towards the issue at hand rather than attributing responsibility to specific individuals. By avoiding personal attribution or blame, passive voice can help soften the impact of potentially sensitive topics such as delays, errors, or rejections.

This linguistic approach helps in maintaining professionalism by reducing the potential for defensiveness or conflict that could arise from directly implicating individuals. In instances of delays, errors, or rejections, using passive voice allows the emphasis to be on the situation rather than pointing fingers, thus fostering a more constructive and less confrontational discussion.

Additionally, employing passive voice supports diplomacy and objectivity in communication by depersonalizing the message and focusing on the facts. This style can convey information in a more tactful manner, making it easier to deliver difficult news or address delicate matters without causing offense or misunderstandings.

Overall, the strategic use of passive voice in business correspondence can contribute to a more professional, respectful, and nuanced communication style that promotes understanding and collaboration in sensitive situations.